Returns & Refunds Policy

Return Conditions

• Returns are accepted within 24 hours of delivery.
• Products must be unused, in original packaging, and kept refrigerated.
• Perishable items (fresh seafood) are only eligible for return if delivered damaged, spoiled, or incorrect.
• Proof of purchase and photos of the product may be required.

Refund Process

1. Contact our support team within 24 hours of delivery via the form below or by email.
2. Provide your order number, details of the issue, and photos if applicable.
3. Our team will review your request and respond within 1 business day.
4. If approved, refunds are processed to your original payment method within 3-5 business days.

Timelines

• Return request: within 24 hours of delivery
• Support response: within 1 business day
• Refund processed: within 3-5 business days after approval